Refund Policy

Return Eligibility

Return eligibility depends on product condition, the nature of the issue, and the time elapsed since delivery. Items should be unused, undamaged, and in original condition with original packaging where applicable.

Return Request Process

Please contact service@livorexa.com before returning any item. Include your order number, checkout email, and a short description of the issue or reason for your request.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact support promptly with clear photos and order details so the issue can be reviewed.

Refund Review and Approval

Refunds are reviewed after return eligibility is confirmed and, where applicable, after the returned item has been received and inspected. Approval is not automatic and depends on the condition and circumstances of the return.

Refund Processing Time

Approved refunds are processed back to the original payment method. Processing time may vary depending on the payment provider or financial institution.

Non-Returnable Situations

Items may not qualify for return or refund if they show signs of use, damage after delivery, missing components, or other conditions inconsistent with the return request.

Contact Information

For refund or return questions, contact service@livorexa.com.